Answers to the Most Common Purifan Problems

Purifan Troubleshooting

Welcome to the Purifan trouble shooting guide. Scroll down for the answers to the most common Problems and Solutions

My Purifan will not fit over the light kit (or light fixture). How can I resolve this?
If you have removed the bulbs and the globes and the Purifan still will not fit over the light kit, you will have to remove the light kit from your ceiling fan motor before continuing with the installation of the Purifan. Always disconnect the power from the breaker or fuse box before removing the light kit.
The motor control/light kit switch housing is too large in diameter to allow access to the paddle blade bracket mounting screws.
Some ceiling fan designs allow for easy removal of the switch housing. You should follow your ceiling fan installation instructions for switch housing removal or replace your ceiling fan motor with a Purifan motor. You can order a matching Purifan motor online or by calling toll free, 800-686-6131.
The last one (or two) Purifan bracket(s) is too long to fit from the ceiling fan bracket mounting hole(s) to the Purifan mounting hole(s).
Verify that all of the brackets are installed in the correct holes. If the brackets are all installed correctly, you can generally correct this problem by changing the angle of the brackets. To do this, loosen all of the bracket screws and grasp the Purifan. While holding it steady rotate the ceiling fan motor slightly until the mounting holes line up.
I removed all of the paddle blades, but now I don't know which bracket mounting holes to use. What should I do?
Generally a four blade ceiling fan will use eight mounting holes and a five blade ceiling fan will use ten mounting holes. Some manufacturers drill more holes than are needed so they can use the same motor for several ceiling fan styles. To install the Purifan you will only need to install four brackets for a four blade ceiling fan and five brackets for a five blade ceiling fan. To do this you simply need to locate the 4 or 5 holes (depending on the number of blades on your ceiling fan) equally spaced around the outside edge of the motor.
The Purifan is installed, but now the motor won't turn?
First you need to try and turn the Purifan by hand. Does it turn freely? If it doesn’t, this typically means that you have placed the unused paddle blade mounting screws back into the motor. Sometimes they are too long when not used with the brackets and they will bind up the motor. Remove them, if this is the case. If it does turn freely, then is is more likely that you have an electrical problem. There are several quick checks. First, check the forward/reverse slide switch on the side of the motor. Make sure the switch is moved all the way one direction. Second, check your wall fan switch, switch it on and off. Third, check that you have not turned off the electricity at the breaker. Fourth, remove the Purifan and the brackets from your ceiling fan motor. Does it spin now? If not, you will need to contact a qualified electrician.
Which direction should the Purifan turn?
The Purifan should turn in a counter-clockwise direction. When spinning in this direction the mini air scoops will draw air from below the fan and push it through the filters. The Purfian spins in a counter-clockwise direction during summer and winter. In the summer it will circulate air and make you feel cooler. In winter it will drive warm air from the ceiling and circulate it throughout the room making you warmer.
Will the Purifan work turning in the opposite direction?
Yes, but for maximum efficiency the Purifan should turn counter-clockwise.
Which way are the filters installed?
The white/blue side of the filter faces inside toward the center of the Purifan. The black faces to the outside around the edge of the Purifan.
One (or more) of the filter doors does not stay down. What should I do?
This is often caused by a door not being properly seated. To correct this, turn off the Purifan. Place your fingers at the bottom of the door slots, thumbs on the bottom of the Purifan. Move the door slightly in and out while applying slight pressure between fingers and thumbs until the door clicks into place.
I clicked the doors into place, but one (or more) of the doors will not stay down?
You will need to replace the Purifan. Please call toll free, 800-686-6131 for the Return Authorization and return shipping information.
The paddle blade mounting bracket screw head is too large to fit the Purifan bracket.
The easiest way to address this problem is to take a Purifan bracket and one of your old paddle blade mounting bracket screws to your local hardware store. They will be able to locate a screw that will fit and solve this problem. Call us if you need help at 800-686-6131.
I followed the installation instructions and the leveling procedures, but the Purifan still wobbles a lot.
Go to the installation guide and follow the procedures for balancing and leveling your Purifan. If you have already tried that and you still have a big wobble, it may be your ceiling fan. Check your electrical mounting box onto which the ceiling fan is mounted. Is it secure or does it move? If it moves you will need to address this before continuing. If the electrical box is secure, check to see if the ceiling fan mounting bracket is tight against the electrical box? You can also check to be sure the set screws on the down rod are secure. You may have to refer to your ceiling fan owner’s manual for information on how to tighten these screws. If you need help call us order toll free at 800-686-6131.
The Purifan is installed and running fine, but the ceiling fan motor makes noise.
Unfortunately, it is likely a bearing noise that means your ceiling fan motor is going out. But, before you replace the motor you should check to make sure none of the screws that secure the Purifan brackets to the motor have gone in too far. On some motors, these can go in too far and rub on the internal housing. If everything checks out you should replace the ceiling fan motor. If you have questions, call us toll-free at 800-686-6131.

School FAQs

Why do PTA and PTO groups buy Purifans for their Classrooms and not the schools?

We have some schools that do purchase the Purifans for their classrooms, but this is often driven by complaints by parents or teachers of serious health problems in their building usually caused by past water damage. School buildings get hidden mold during water damage to the building usually caused by leaking roofs and windows, storm or flood damage, or a major plumbing break flooding the walls with water. The hidden mold in water damaged buildings can cause serious health problems for teachers and students. The primary reason PTO and PTA groups buy the Purifans is that the financial benefits of healthier children are received mostly by the parents, their health insurance providers and their employers. The health savings for students on Medicaid provided health insurance are primarily given to the state’s medicaid program. The school budgets do get some cost savings benefits with healthier teachers, lower costs for substitute teachers and less dust-caused overheat damage to computers, projectors and other electronics in the classrooms. But schools usually need to spend their budget money on other things more related to their direct teaching activites. Moving the air in the rooms can also reduce a school districts’ heating and cooling energy costs, and save on replacing HVAC filters clogged by dust. Parents who want the benefits of healthier children, missing fewer work days and having children get higher grades and test results are a big reason PTO and PTA groups fund Purifans for cash-strapped schools. Since over 90% of the financial savings and payback go to the families, their insurance companies and their employers, PTO and PTA members can justify the effort to raise the money needed to equip the classrooms with Purifans and provide funding needed for the annual filter changes each year.

How much does a school have to spend each year on filter changes for the Purifans?

The typical classroom has two Purifans, and they change each filter set at the start of the school year, and again over the holiday break. The total cost of four filter sets needed per year is only $208 including shipping. If there are 20 children and 1 teacher in the classroom that is an annual cost of under $10 per school year per person. If a school has many classrooms with Purifans they usually buy Purifan Factory Certified Filters at case quantity discounted prices. There are school filter bundles offered on the Purifan website at discounts so the costs per year per classroom drops to $168. This means the annual cost per student drops to only $8.40. What other use of $8.40 spent per student could provide such a tremendous benefit for health, learning and test score results.

Can increasing the daily attendance of students actually increase the state funds sent to that school?

Yes, in some states, like Texas, they have passed laws to move the money to the schools where the students are attending today. They pay the school about $35 per day, per student in attendance, but when the student is home sick the school loses the $35 payment. This punishes the school budget if the classroom air quality is causing many of the illnesses and absences. There is a white paper called “ROI Calculations for a Texas School District…” that allows a district to see the financial budget increase per classroom per year if the absenteeism rates can be reduced by improving the classroom air quality.

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Purifan, Inc

5200 E 35th St. N, Ste. A
Wichita, KS 67220

(316) 932-8001
(800) 686-6131
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